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Technical Support Specialist (Remote- Japan)

June 19, 2017

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Headquarters: San Francisco
URL: www.github.com

The GitHub Technical Support team is looking for full-time team members located in Asia Pacific. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in Asia Pacific, so legal working authorization is required: Japan, Australia, and New Zealand.

GitHub users work 24/7, so you'll occasionally need to adjust your work week to help cover a weekend or holiday (don't worry! We strongly support flexible schedules that let you take care of the important things in your life).

When GitHub users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions about Git and GitHub workflows, GitHub Pages, our API, and our desktop applications. Support also works closely with the engineering team to track down bugs and improve our documentation.

The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

Minimum Qualifications:

  • Currently residing in addition to legal working authorization to work in Japan, Australia, or New Zealand
  • Experience using GitHub
  • Exposure to programming with a language like Ruby
  • Basic experience using Git
  • Understanding of how websites and web applications work
  • Stellar English and grammar skills
  • Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
  • A strong sense of empathy – you are attuned to hear the question behind a question
  • Customer service experience
  • A unique writing style and voice

Preferred Qualifications:

  • Will love developers and GitHub as much as we do
  • Could effortlessly explain how Git works to a non-developer
  • Have remote customer service experience
  • Experience working from the command line
  • Familiar with basic network concepts and tools 

Who We Are:

GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over fifteen million people use GitHub to build amazing things together. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.

What We Value:

Collaboration: We believe the best work is done together. 
Empathy: We believe in putting people first. 
Quality: We believe in setting the standard for excellence. 
Positive Impact: We believe in making the world a better place through our work. 
Shipping: We believe in creating things for the people using them.

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe.

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

*Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!

To apply: https://boards.greenhouse.io/github/jobs/604230#.WURAzxPyvfZ

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