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Instructional Support Specialist

Buffalo, New York ~ October 02, 2018

["-Responsible for working under the direction of the voice systems administrator to configure and oversee the installation of and maintenance of all of the voice communications systems supported by CASet. This includes a Fujitsu PBX that serves CAS faculty/staff in Clemens Hall, the Center for the Arts, Baird Hall, Slee Hall, and the Alumni Arena; an SRX PBX that serves OAS faculty and staff in Park Hall and Baldy Hall; an Avaya Magix key system that serves the departments of Economics and Physics; and an AvayaMagix key system that serves the Department of Biological Sciences.\r\n-Serve as the primary person managing the day-to-day operations, maintenance, and installation and configuration of college-wide voice equipment and systems. Ensure the systems maintain a stable performance environment, meet customer requirements, and are compliant with CASet standards.\r\n- Provide first level support for voice systems related hardware and software installation, maintenance, repair, and trouble requests reported through the CASet workorder system. Identify the issue or problem, determine appropriate course of action, coordinate the resolution or escalate the issue to management, ensure timeliness and compliance of CASet standards, and keep log of all activity related to the issue using the CASet workorder system.\r\n-Provide basic \"how to\" training to customers on use of voice systems, MS-Windows workstations and MacOS computer systems and/or related software as needed.", "- Responsible for under the direction of the Client Systems Administrator, to configure, install, and maintain MS-Windows and MacOS computer systems desktops and laptops supported by CASet, and according to CASet standards, procedures, and guidelines.\r\n-Respond to CASet technical support work orders for MS-Windows computer systems and MacOS computer systems. Responsible for the work order, contacts the user by email or telephone, and identifies and initiates resolutions to user problems/concerns. The technical support provided is by phone, remote screen sharing, and in person, as required. Must log the associated resolutions-into the standard CASet work order system.\r\n-Provide cross-training as needed"]

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