« Back Home »

Instructional Support Technician

Buffalo, New York ~ January 07, 2019

["• Serve as the primary technical support person for configuring, installing, and maintaining CASet supported MacOS desktop and laptop computer systems.\r\n• Assume responsibility for the work order, contact the user by email or telephone, and identify and initiate resolution(s) to user problems/concerns. The technical support provided is by phone, remote screen sharing, and in person, as required. Accurately log the associated history and resolution(s) into the CASet work order system.\r\n• Configure, install, and maintain CASet supported MacOS desktop and laptop computer systems. Provide support for MS-Microsoft desktop and laptop systems as needed.\r\n• Respond to CASet technical support work orders for MS­ Windows and MacOS desktop and laptop systems.\r\n• Participate in the CASet annual roll-out and implementation of Desktop Refreshments and New Faculty machines. Configure, install, and maintain MS­ Windows and MacOS workstations according to CASet standards. Consult one-to-one with the users for smooth transition to a new computer and provide basic technical instruction, as needed.\r\n• Contributes to the development of CASet's standard MacOS workstation images and image procedures.\r\n• Assists CASet colleagues with maintenance of the standard MS-Windows and MacOS standard images to include latest remediation and security patches for the operating system and application software.\r\n• Contribute to the development and maintenance of CAS MS-Windows and MacOS based services and procedures\r\n• Author, update, and produce internal technical reference documents and user reference documents.\r\n• Participate and support on-going project work related to Apple/MacOS products.\r\n• Provide primary technical support for CASet supported classroom/instructional/research labs as assigned.\r\n• Maintain proficiency with Apple and Microsoft products/operating systems and networking fundamentals to perform daily assigned duties and continued professional growth.", "• Provide quality customer service.\r\n• Act as an active, contributing member of the College of Arts and Sciences Educational Technology (CASet) team. Look for and identify ideas and solutions to reduce inefficiencies, enhance services, and implement new CASet services and University IT procedures.\r\n• When relevant, serve on cross-functional University teams to provide experti e. and effectively represent CASet customer perspectives and needs"]

Want to apply to this job? Please register first. »